Reference

How 89cd Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your session secure.

Account data kept minimalbKash, Nagad, Rocket payment data protectedNo unnecessary data sharingBangladesh-region access dependent on local lawContact us to request your data
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89cd How 89cd Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling is shaped around the practical reality of running a mobile-first account platform for Bangladesh. Payments via bKash, Nagad, and Rocket involve sensitive reference numbers, and we treat those with the same care as login credentials. Here is how we manage the four key areas of your data lifecycle.

Account Security

We use SSL encryption on every page and require OTP confirmation at login and withdrawal stages. Your password is hashed and never stored in plain text on our servers.

Cookie Use

Cookies on our platform maintain your session state and remember your preferred language setting. We do not use third-party advertising cookies or track your activity across other sites.

Data Retention

We keep account and transaction data for as long as required by applicable law or as long as your account remains active. Once you request deletion, we remove data that is not subject to a legal retention obligation.

Third-Party Sharing

Payment processors that handle bKash, Nagad, or Rocket transfers receive only the minimum data needed to confirm a transaction. No marketing companies or data brokers receive your information.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to exercise any right under this policy — access, correction, deletion or a general question about what we hold — our support team handles privacy requests directly. We aim to acknowledge every request and respond with a clear outcome. The quickest path is live chat from within your account dashboard, though email works just as well for written records.

Live Chat Open the chat widget from your account dashboard. This is the fastest way to raise a privacy request and get a logged response from our team.
Email Support Send your data request or privacy question by email. Email gives you a written record of your request and our reply, which is useful for deletion or correction queries.
Account Help Section Your account settings panel has a dedicated help section where you can flag data concerns and track the status of any outstanding privacy request you have submitted.

Common Questions About Your Privacy Rights

These are the questions we get asked most often when it comes to personal data, account information, and what happens to your details if you close your account or make a payment via a local wallet.

We collect your name, contact details, and the information needed to verify your identity and link your wallet. Payment references from bKash, Nagad, or Rocket are logged to match deposits to your account.

We store the sender number and transaction reference to confirm your deposit has cleared. This data is used solely for wallet reconciliation and is not shared with any third party outside the payment process.

Yes. Contact our support team via live chat or email and we will compile the personal data we hold on your account. We aim to respond to access requests within a reasonable timeframe under applicable law.

Raise a deletion request through the account help section or by email. We remove data that is not subject to a legal retention obligation. Some transaction records may be retained as required by law.

No. We do not sell or share your personal data with advertisers or data brokers. Payment processors receive only the minimum data required to complete a bKash, Nagad, or Rocket transaction.

This policy covers all accounts on our platform. Access to the platform itself depends on your local law and the eligible region you connect from. Check your local regulations before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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